Plan
- Describe the problem Look for the changes required, tighten the definition to accurately describe the problem
- Describe the current process Create a flowchart of the current process and use performance measures to validate it.
- Identify and verify the root causes Construct a cause & effect diagram, review and identify the root cause.
- Develop a solution and action plan Generate potential
solutions, rank these and then generate the tasks to deliver the
solution.Construct a details plan
Do
- Implement the solution Communicate the plan and review the plan regularly amongst all concerned.
Check
- Review and Evaluate Use the performance measures identified in step 2 to review and evaluate the results of the change
Act
- Reflect and act on what you have learnt Assess the problem
solving process to obtain lessons learnt.Continue the improvement
process where needed.
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