Plan

• Describe the problem Look for the changes required, tighten the definition to accurately describe the problem
• Describe the current process Create a flowchart of the current process and use performance measures to validate it.
• Identify and verify the root causes Construct a cause & effect diagram, review and identify the root cause.
• Develop a solution and action plan Generate potential solutions, rank these and then generate the tasks to deliver the solution.Construct a details plan

Do

• Implement the solution Communicate the plan and review the plan regularly amongst all concerned.

Check

• Review and Evaluate Use the performance measures identified in step 2 to review and evaluate the results of the change

Act

• Reflect and act on what you have learnt Assess the problem solving process to obtain lessons learnt.Continue the improvement process where needed.